This will cause your router to reset to the factory default settings and reboot. You will then need to use a paperclip or other narrow object to press and hold the reset button for at least 10 seconds. Resetting your Xfinity white router is a simple process and can be done in a few steps.įirst, locate the reset button on the back of your router. If it is orange, it typically means that there is an issue with your account or account settings, and you may need to contact Xfinity for assistance. If it is red, it typically indicates that the router is experiencing an issue and needs to be restarted. If the light is blue, it typically means that the router is in the process of connecting to the internet. If you are experiencing an issue with your router, the light may change to other colors like blue, red, or orange. For a router that is working normally, the light should be blinking green, while the light will stay solid green when the router has an internet connection. The color of the light on your Xfinity router typically indicates the status of the router. What color should the light on my Xfinity router be? If resetting the router has not resolved your issue, then you may need to contact your manufacturer’s technical support team to get further assistance. If that is not the case, then you should reset your router to its factory settings and try to reconnect again. You should first contact your Internet Service Provider to see if the issue is with your service. It is possible that the router itself is malfunctioning, or that there is an issue with your modem or your internet service. If your Xfinity router is white but there is no Internet, the most likely cause is that there is an issue with either your Internet connection or your router itself. Why is my Xfinity router white but no Internet? You can either call in to speak to an Xfinity representative or use their online chat service.Ī customer service rep will be able to walk you through any troubleshooting steps necessary and help you get the white light back into its proper color. If resetting your Xfinity WIFI box doesn’t resolve the issue, then it’s time to contact Xfinity Support. It may take a few moments for the reset to finish, and then the white light should be gone. Hold the button down for five seconds and then release. To reset your box, find the button on the back of the box with the word “reset” printed beside it. If the cables are securely connected, try resetting your Xfinity WIFI box. This includes the coaxial cable from your wall outlet to your Xfinity WIFI box, as well as the power adapter from your Xfinity WIFI box to the power outlet. If you’re experiencing an issue with a white light appearing on your Xfinity WIFI box, there are a few steps you can take to help diagnose and resolve the issue.įirst, make sure that all the cables are securely connected.
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